Frequently asked questions about OnTrial, our processes, capabilities, and other general information.
OnTrial is a first of its kind software that allows Clio users the access to order private investigation services directly from their open matters. From trial, litigation and defense cases to business, family law and consumer attorney investigations, OnTrial is the first single service portal for the investigative needs of attorneys using Clio, backed by the experience and expertise of a trusted best-in-class investigations firm, Justice Solutions Group.
Signing up for OnTrial is easy. Just go to getontrial.com and fill out the enrollment form. A client services manager will follow up with you to go over any questions you may have, get a client agreement signed through DocuSign and billing arrangements taken care of. After that, you’re ready to start ordering investigations services with OnTrial!
OnTrial’s mission is to provide accurate and reliable private investigation services to Clio users and other cloud-based legal management software users, nationwide. By doing this, we will seek to level the playing field of law by giving access to law offices requiring quality investigative services, regardless of the size of the firm.
OnTrial is an easy to use and reliable private investigations service that syncs directly to your Clio account. Do you need to locate someone? Need a background or asset report on a subject? Surveillance on a claimant or defendant? We have you covered. OnTrial is all of your investigative and intelligence needs in one place, in one app, syncing seamlessly with your Clio account and backed by Justice Solutions Group, a leader in the investigations industry.
Our primary client base is trial, criminal defense, business, family law, insurance carriers and third party administrators. While do accept plaintiff and consumer attorney clients, those cases are currently limited to locates, asset searches and fact-finding only. We reserve the right to accept or refuse assignments on a case by case basis, regardless of if the user is an approved OnTrial customer.
OnTrial's full suite of intelligence services (asset searches, background checks, etc.) are available nationwide. Cases requiring licensed investigative work such as field surveillance or witness interviews are available through our private network of licensed, and insured investigators.
OnTrial is owned and operated by Justice Solutions Group, a comprehensive licensed private investigations firm based in Orange County, California. Justice was co-founded by two brothers, Josh Chandler and Tyler James in 2016. Mr. Chandler is a former officer with the DOD, and current CEO. Mr. James is a US Navy Veteran and current advisor.
Yes, we check for conflict. In the case where one firm may retain us to investigate a matter involving another firm’s client, we defer to the originating client for service. Subsequent matters may result in the opposing firm retaining us; however, we base our case acceptance on a matter by matter basis.
While accurate, financial intelligence cannot be used as “evidence” as it is intelligence-only and not evidence obtained by a direct warrant or subpoena. Clients will need to use any financial or insurance intelligence we provide to properly subpoena other parties (banks, financial institutions, etc.) as necessary to obtain information to be used as evidence.
OnTrial and its parent firm Justice Solutions Group will answer all subpoenas. While our goal is to provide intelligence and substantiated evidence in a format that is accepted by the Court and readily un-challenged, on rare occasions our agents are asked to testify or be deposed on behalf of the intelligence we have gathered. In those rare cases, clients will be required to retain any/all investigators at the current testimony/deposition rate stated in the Client Services Menu as well as cover any expenses as needed for investigator(s) to provide testimony.